PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM RAJAWALI CITRA 2022

Patient satisfaction is a guideline that must be implemented, with the existence of hospital can maintained. The purpose this study was to determine effect service quality on inpatient satisfaction. method used quantitative technique distributing questionnaires research sample 32 patients. analysis descriptive multiple linear regression (path analysis), R2 test, F test and T test. results show overall dimensions have significant positive influence patient satisfaction, which means better starting from physical evidence Tangibles, Reliability, Responsiveness, Assurance, Empathy provided by will able increase